EPISODE 104

When Your People Are Hurting

Biggest Takeaways You Don't Want to Miss:
  • Bosses avoid painful topics and as a result, make the wounds even deeper.
  • Leaders try to deal with painful topics with compassion, but if they don’t handle them correctly, they end up unintentionally re-traumatizing those in pain, and leaving everyone feeling more despair as nothing gets resolved.
  • Builders handle painful topics sensitively, but they focus on how to heal the pain in their organization so that people feel hopeful and find a way forward.

When your staff is hurting, how do you handle it? If you're a boss, you tend to avoid dealing with people's pain. If you're a leader, you try to listen and show empathy, but if you're not careful, how you navigate those tough conversations may actually exacerbate their pain.

If you're a Builder, you find ways to create safe spaces for people to process their pain but then you get everyone refocused on your vision, mission, and core values. That way, you help people process their pain and leave them feeling hopeful and equipped to handle tough situations and still move toward your school purpose #LikeABuilder.

Check out these highlights:

  • How the events over the last few months have triggered a lot of deeply rooted pain in your staff.
  • Why the Builder’s approach isn’t perfect, but it works even if you feel ill-equipped to handle people’s pain and the tough conversations around it.
  • How Bosses tend to avoid dealing with people’s pain and allow it to fester.
  • Why leaders’ attempts to deal with people’s pain often backfire.
  • What understanding will drivers can teach you about how to help your staff process their pain.
  • The one step you must take after you’ve created space for your staff to process their pain and why this one step makes all the difference.
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